Refund – Return
Shipping is calculated individually for each country as following:
We offer Expedite Shipping on certain items. To find out more information please contact our customer support at [email protected]
United States – $19.99 flat rate
All other countries – $19.99 flat rate
After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 10-20 business days. Below are expected delivery times based on your location.
Standard United States Shipping Time Estimates (Average): (2-4 weeks) 10 – 25 business days, depending on the product, holidays, or weather conditions.
International Shipping Time Estimates (Average) ,10 – 25 business days, depending on customs policies.
**Please allow 10-15 additional business days for International orders**
Since not all of our products are stored in one warehouse you will get a shipping confirmation email for every package shipped to you and you might get multiple packages per order.
We offer Express Delivery on certain items. To find out more information please contact our customer support at [email protected]
Since your order is placed
The fee charged for cancel/change of order
– Free cancel or change order information
– Cancel: 5 USD/item for fee
– Cancel: Non-accepted
***Note: The fee charged stated above is not included the difference between the origin price and after-change price.
Our policy lasts 30 days after receiving the products and the customer is responsible for shipping return fees. If 30 days have gone by since your received your products, unfortunately we can’t offer you a refund or exchange.
A return must be approved from our customer support team first and issue an RMA Number to you before sending back any items for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund will be given in the following terms:
- You did not receive your order
- If the item is significantly different than described or shown in the site
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) :
1. Any item not in its original condition, is damaged or missing parts for reasons not due to Sam Handmade error.
2. Customer has entered the wrong shipping details when making the order and the order has already been shipped out.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
SALE/PROMOTIONAL/COUPON APPLIED ITEMS/ (if applicable)
Only regular priced items may be refunded, unfortunately, sale/promotional/coupon applied items can not be refunded.
Custom made products (customized/personalized on your request when you ordered) are not eligible for a refund.
Any promotional offers must be canceled within 24 hours of your order, before the order is processed. Free/promotional items are non-refundable once shipped.
Damaged items are for replacement, not due for a refund.
All Gift Cards are final sale.
When you purchase a gift card from store, you will receive an email that contains a unique gift card code that they can use at checkout to redeem its value.